It's fun approving over a million dollars worth of purchase orders with a few mouse clicks.

- mike lee - washington, dc

I wrote tmobile after I was unable to post to twitter via sms, and here is their brilliant response. I can't believe they acted like they have no idea what twitter is.


-----Original Message----- From: Customer Care Subject: Re: Products and Services.TextMessaging Date: Tue, 18 Dec 2007 19:52:31 -0800 (PST)

Dear T-Mobile Customer,

Thank you for taking the time to contact T-Mobile regarding your Sidekick LX and blocked Twitter (short code 40404). We can appreciate how important it is to access something you are paying for. We would be more than happy to assist you with this question.

We need more information from you as we do not block:

-Our verification procedures have changed recently. We need you to give your full name listed on the account to be verified. Once we verify your account, we will gladly and quickly assist you further. -What error message are you receiving? -How are you being prevented from using Twitter? -How do you usually access? -What is Twitter? -Which icon do you have: one/two/three dots, phone, G, x over antenna? -Is this happening in multiple locations? -What is the street address where this is happening (street number, street name, city, state, and zip code).

If you have any further comments, questions, or concerns, feel free to contact us. Should you wish to talk to an agent in Customer Care or Technical Support, they can be reached 24 hours per day, 7 days a week at 1-800-937-8997. As an extra self-help option and should you wish to get more information about Sidekicks, please visit our website http://help.sidekick.dngr.com. This is a great site, which I highly recommend checking at least once to gain a sense of what is there.

You are a valued customer and we want you to know that T-Mobile appreciates your business. We strive to provide J.D. Power's award winning customer service; we won six consecutive times and we could not have done it without you.

Sincerely,

Christine, Rep ID 27-43295 Technical Care Specialist T-Mobile USA



--Chris Falco

- mike lee - washington, dc

Today is my last final (of 3, thx CHLS + Aerobics!). I just finished my listening quiz and I'm reading the 2nd chapter of the assigned 7 for Psych at 2:45. I'm predicting straight Bs for the semester, which I'm fine with. I just can't wait for my break to beginnnnnnnn.

-- Teehee

I ordered a Bluetooth Bracelet from thinkgeek for Christmas, (its a bluetooth bracelet that vibrates when you get a call or sms, so you don't miss called in loud places, or if you have your phone on silent.)

I wanted it before Christmas, so I made sure to order early and I paid extra for 2 day shipping. I bought a tin of penguin caffeinated mints as well. The UPS truck came Friday morning, and when I opened the box I found the Penguin Mints and a package of AAA batteries.

Hmmm. Not so happy. I called ThinkGeek 2 minutes later and explained the situation. At first I thought maybe someone who had possession of the package opened it and replaced the bracelet with the batteries. I didn't even know thinkgeek sold batteries. The guy on the phone told me they did sell batteries and they probably just shipped the wrong item. He placed a new order with 2 day shipping for the bracelet again. The problem is now that the bracelets are sold out (thanks for telling everyone about it boingboing!) and the estimated date for more to become available is 1/4. So I'm kinda mad, since it looks like I won't get mine by christmas and I paid like $10 for quick shipping which won't matter if I have to wait 2-3 weeks for the item to come back in stock.

Oh well, just wanted to rant a bit. Hopefully the story ends happily :) (and soon).


--Chris Falco

As we ran through DTW attempting to make our flight to SFO we passed through a corridor that looked a lot like Chicago O'Hare's corridor. Only managed to snap a few blurry and awful pics as we ran down the moving sidewalk.

Only in the NY Post...

The best friend and I were just discussing juniper not an hour before this little guy showed up at ThinkGeek from one of our rockin' screenprinters. As Holly pointed out, bonsai junipers must be where those little mini bottles of gin come from.